Product Advisory: Nokia AC-300 Charger for Lumia 2520 (With FAQ & Answers Included)

Nokia is announcing a product advisory for the European and UK variant of the AC-300 charger, which is used exclusively with the Lumia 2520 tablet. Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK are strongly advised to suspend use of the charger until further notice. Also, consumers who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, UK and the US are strongly advised to suspend use of the travel charger accessory.
In total, approximately 30,000 chargers are impacted by this advisory. This includes approximately 600 travel charger accessories sold in the US.

During an internal quality control process, Nokia identified a potential product quality issue that may potentially lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier. Under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components may cause an electric shock if touched while the plug remains in the live socket. 

“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” said Jo Harlow, EVP Smart Devices. “We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”

Sales of the Lumia 2520 tablet and the travel charger accessories, including the AC-300 chargers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK, have therefore been temporarily delayed. In the US, we have suspended sales of the travel charger accessory. 

The AC-300 charger is exclusively designed to be used with Nokia Lumia 2520 tablet. All other Nokia chargers can be used in a normal manner.

If you have an AC-300 charger and would like to receive more information as it becomes available, please send us your details using this form:

http://www.nokia.com/gb-en/support/contact/

How do I find the IMEI number of my Lumia 2520?

The IMEI number is used to uniquely identify phones and tablets within the mobile network. You may also need to give this number to Nokia Care services.
To find the IMEI, then simply:
1. Swipe in from the right to open the charms.
2. Tap Settings.
3. Tap Change PC settings > Network.
4. Select the name of your broadband connection.
Note: If you do not have a SIM card in the unit, the name of the Mobile broadband connection will be ‘Unnamed’.
You may also see the IMEI number in small print when you remove the sim / memory card tray. The number should be visible once the tray cover has been removed.

Q: What should consumers with an affected charger do?

A: We strongly advise consumers to suspend use of the charger until further notice.

Q: How long will it take for the user to get a replacement charger?

A: We’re working with all our suppliers to minimize the inconvenience. We apologize to the owners of the Lumia 2520.

Q: Can I use my affected charger while I wait for a replacement?

A: We strongly advise that people stop using he affected charger.  We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.

Q: I have other Nokia chargers. Can I use them as a replacement for AC-300 charger?

A: The AC-300 charger for the Nokia Lumia 2520 tablet features an exclusive design that differs from other Nokia chargers.

Q: Is it safe to keep the charger if it is not in use?

A: We strongly advise that people stop using he affected charger.  We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.

Q: Without my charger, how do I charge my device?

A: We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.

Q: Will Nokia be making any kind of amends to the owners of its devices who are unable to use those devices because they couldn’t be charged while waiting for replacement chargers?

A: We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience. Consumers wanting more information and updates are encouraged to check this page for updates

Q: Has the use of the charger harmed my device?

A: We are not aware of any instances of this happening.

Q: Is there a defect to the Lumia 2520 itself? Windows RT?

A: This advisory is only for the charger and the charger travel accessory, which were manufactured by a third-party supplier.

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One thought on “Product Advisory: Nokia AC-300 Charger for Lumia 2520 (With FAQ & Answers Included)

  1. Pingback: Nokia suspends European tablet sales due to charger faultBig Online News | Big Online News

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